In this article we will see how to solve a fairly common problem for Windows users and that is when the PC freezes on startup screen (ie on the "Welcome"). The computer may also freeze at the “Wait for User Profile Service” message window when the user logs into the system. Regardless of whether the block occurs on the welcome window or on the loading of user profiles, below we will analyze the possible solutions. First we will try to define the causes and then we will point out the possible solutions.
- How to Unlock PC from Startup Screen
- Solution 1: Disable Credential Manager
- Solution 2: Uninstall latest Windows updates
- Solution 3: Run system checks and perform automatic repair
- How to recover data from PC stuck on startup
How to Unlock PC from Startup Screen
The following are the main causes of Windows stuck on welcome screen issue:
- The computer may be frozen because it is trying to connect to the wireless network available.
- Another cause of this error is thedefective hardware. An example of faulty hardware that can cause this error is your computer's internal drive or SD card.
- Even devices or peripherals connected externally can interrupt the regular startup of the computer, thus causing it to freeze on the welcome screen after logging in. Such external devices include Wi-Fi adapters, keyboards, Bluetooth, mice, and so on.
Solution 1: Disable Credential Manager
The deactivation of the credential manager can be done when you log into Windows through the Safe mode. You must log in via this safe mode as you cannot log into Windows using the normal steps (if it is stuck on the boot screen). With Safe Mode, you can log into Windows using default applications and drivers. This makes it the ideal way to troubleshoot any errors that occur while using your computer. If you don't know how to do this, read our guide on how to start Windows in safe mode
In the guide linked above we point out different ways to start Windows in this mode. The best way to boot into safe mode is to use a recovery disk il installation disc original Windows 10. However, if you do not have this disk you will have to create it using for example this program. Once you have created this startup disk, you will be able to boot your PC from it and proceed with the repair function.
Alternatively you can try following these steps to repair your PC:
a) Start Windows and when it starts loading, perform a hard shutdown by pressing the power button for five seconds. Repeat this process twice. On the third attempt, Windows will naturally go into the "repair environment". Click on Advanced options in that window to proceed
b) Click on "Troubleshooting"
c) Choose the "Advanced options"And then click on"Startup Settings"
d) Click on the tab RESTART to restart the PC
e) Choose the type of safe mode you want to boot into when your computer restarts
f) In safe mode, press the hotkeys to access "Run": Windows + R. Here, you need to type "services.msc" and press "Submit"
g) In the list of the "Services", Double-click the"Manage credenziali". You will be able to view the properties.
h) Then click on "Disable”To set the type of startup you want. Push the button "Apply"And then select"OK". Your changes will be saved
Restart your computer and check if the problem is resolved or if the welcome screen stuck still occurs when you log in.
Solution 2: Uninstall latest Windows updates
Sometimes a Windows update could cause problems such as freezing on the startup screen. Since you cannot log in to Windows, please follow the steps below to uninstall the latest update and fix the error:
- Start Windows and when it starts loading, perform a hard shutdown by pressing the power button for five seconds. Repeat this process twice. On the third attempt, Windows will naturally go to the “Recovery Environment”.
- You choose "Advanced options"
- Go to "Command Prompt"(Note that you may be asked to enter a username and password. If so, be sure to type in the details of a local administrator account. Also, you may need to enter a BitLocker recovery key)
- Type these commands for a 32-bit version of Windows, press "Submit"After each command has been entered:
dism.exe /image:c: /remove
/ packagename: Package_for_Rollup
Enter these commands for a 64-bit version of Windows:
dism.exe /image:c: /remove-
/ packagename: Package_for_Rollup
The "C:" in the above commands represents the drive letter in which Windows is present. If Windows is stored on a different drive, be sure to replace "C:" with the appropriate drive letter. Then close the page, and exit the recovery environment by choosing "Continue"
Start Windows by restarting your computer and see if the problem persists.
Solution 3: Run system checks and perform automatic repair
To perform the automatic repair here is the procedure to follow:
a) Insert your installation disc into your computer and boot the system from there
b) Select your preferences and then click on "NEXT"
c) Follow the steps for “Advanced Options” as indicated in the previous solutions. Click on "Boot recovery". Note that it may also be represented as “Automatic Repair”, depending on the version of Windows.
d) Follow the on-screen steps to complete the repair. Finally restart your PC.
You can also run system checks to fix any corrupted files on your system that may be causing the error. Here's how to perform system checks:
- Boot from the Windows installation media as shown above up to the system preferences step
- Open Command Prompt using hotkeys "Shift"And"F10"
- In this window, type these commands and press "Submit"To go to the next line:
SFC / scannow
chkdsk c: / f / r
bootrec / fixmbr
bootrec / fixboot
bootrec / scanos
bootrec / RebuildBcd
bcdedit / export C: BCD_Backup
attribute bcd -s -h -r
ren c: bootbcd bcd.old
bootrec / RebuildBcd
Finally enter "exit”And restart your computer to check if the problem is resolved.
How to recover data from PC stuck on startup
In this section we see how to recover data from a PC that does not start. The program to use is called Recoverit and it is a reliable data recovery tool that you can get online, install and use to recover data from the computer where this error occurs. This tool specializes in recovering lost audio files, photos, documents, videos and so on. With Recoverit, you can recover data lost due to virus infestation, damage or damage to your hard drive, deletion or formatting, system crash, etc.
First, download and install RECOVERIT on a working computer. Any PC with a Windows operating system is fine. Here are the links to download the software:
Install and run the program on that PC and you will see the following splash screen:
From this initial interface click on the bottom RECOVER FROM COMPUTER IN CRASH
You will then be able to create a recovery disk (even on a USB stick). Follow the directions in the program to complete this task.
After creating the recovery disk, return to the PC stuck on startup screen. Plug in the newly created disk, reboot that PC and immediately hit F2 or F10 to enter the BIOS. From here you can set that disk as the first startup disk. Then restart your computer and the recovery disc you created will be read. The RecoverIT program will automatically load and scan for all the data saved on that computer.
Finally, choose the data you are interested in and click on RECOVER to save them to another external drive. You will have saved all the most important data!
[Solved] Windows PC Stuck on Start Screen -